Friday, 4 April 2014

Telephone scams

Trading Standards advise residents to be on the alert to suspicious unsolicited telephone calls.  In recent reported cases the caller purports to be a Police officer.  The caller asks questions about  home security and personal circumstances.  Attempts are made to book appointments for home visits to discuss Police burglar alarms or loft insulation.  When the resident becomes suspicious and makes enquiries about the caller, they hang up.

Trading Standards would advise consumers never to give out personal details over the phone, and not to entertain visits from callers who make unsolicited telephone calls.  The Police do not sell burglar alarms or loft insulation, and will not operate in this way.  Advice would be not to get into conversation with this type of caller which includes similar telephone calls from ‘Banks’, and to report the matter to Trading Standards or to the Police.

Trading Standards would also advise consumers not to agree to work that is instigated as a result of a cold call or via a leaflet drop. Consumers should obtain at least 3 written quotes from reputable businesses or traders who are either members of the Hampshire County Council Trading Standards Buy With Confidence Scheme or a recognised trade association.

Members of the Buy With Confidence scheme are fully audited to ensure their trading practices are legal, honest and fair.  All members have been checked for trustworthiness and compliance with consumer protection laws. Details can be obtained by telephoning 01962 833620, emailing or via the website

Traders who agree work at the home of an individual or at a place other than their usual business premises are required by law to provide consumers with a Notice of Right to Cancel, which gives consumers a 7 day cooling off period.  Work should not commence until this period has ended, unless written agreement is obtained from that consumer beforehand.

If anyone has any information about traders who are cold calling or requires any advice on doorstep crime they can contact Hampshire County Council's

Quick Response Team on 01962 833666
(Monday – Friday 0900hrs to 1700hrs)
where specially trained officers are on hand to provide advice.

If assistance is required outside of these hours please contact Hampshire Police on their non-urgent number 101 or dial 999 if you feel threatened or intimidated.

Hampshire County Council Trading Standards Service
Montgomery House  Monarch Way
Winchester  Hampshire  SO22 5PW
Tel: 01962 833620
Fax: 01962 833698  

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